Uptime you can measure
SLA-backed availability targets, tracked continuously and reported monthly — not a claim on a brochure, a number you can check.
Operations, not just alerts
Monitoring software tells you something is wrong. It doesn't dispatch an engineer, coordinate the UPS vendor's warranty visit, or make sure the fire suppression system's annual test actually happened. That gap between an alert and a resolved incident is where facilities get hurt.
Managed services closes it. We take operational responsibility for the facility: a 24x7 NOC watching every system, engineers who respond against a defined SLA, a maintenance calendar that runs whether or not anyone remembers to check it, and monthly reporting that tells you exactly what happened and why.
What's covered
- 24x7 NOC monitoring of power, cooling, fire and security systems
- Scheduled preventive maintenance across UPS, PDU, chiller, CRAC/CRAH and DG
- Incident response against defined, severity-based SLA times
- Resident engineers or scheduled site visits, sized to your facility
- OEM and vendor coordination for warranty and AMC work
- Spare parts and critical spares management
- Monthly SLA, uptime and PUE reporting
- Full audit trail of every work order, MAC and vendor visit
What you get
One team, every system
A single point of accountability across power, cooling, security and BMS vendors, instead of chasing five contractors when something goes wrong.
Maintenance that doesn't surprise you
A scheduled PM calendar covering every system with a service interval, run whether or not anyone in-house remembers to check it.
Faster incident resolution
A defined escalation matrix and response times by severity, so a breaker trip doesn't wait for someone to notice it on a dashboard.
A clean audit trail
Every work order, MAC and vendor visit logged and reportable — useful for your own records and for any compliance or insurance review.
Staffing that fits the risk
Resident engineers, a shared regional pool, or a hybrid of both — sized to how critical the facility actually is, not a one-size template.
How it works
01
Onboarding & baseline
We survey the site, document the power, cooling and BMS baseline, and agree the SLAs and escalation matrix against your actual risk profile.
02
Transition
A parallel-run period alongside your existing team or vendor: access, credentials, spares and open issues are all handed over and confirmed before we take sole responsibility.
03
Steady-state operations
24x7 monitoring, scheduled preventive maintenance and incident response against SLA — day to day operations run without you having to chase them.
04
Continuous reporting
Monthly SLA, uptime and PUE reports, plus a quarterly review covering trends, upcoming risk and any roadmap items worth planning for.
Questions about managed services
What's the difference between managed services and an AMC?
An AMC covers scheduled maintenance on specific equipment under a fixed contract. Managed services is broader: 24x7 monitoring, incident response, vendor coordination and reporting across the whole facility, with an SLA covering outcomes rather than just visits.
Can you take over operations from our existing vendor or in-house team?
Yes. Transitions run through a defined handover period: a parallel-run phase alongside the outgoing team, full documentation of access, credentials, spares and open issues, before we take sole responsibility.
Do you provide on-site engineers, or is this remote monitoring only?
Both, sized to the facility. Critical sites typically get resident engineers on rotation; lower-criticality or multi-site portfolios are often served well by remote NOC monitoring with scheduled site visits.
What SLAs do you work to?
SLAs are agreed during onboarding against your facility's actual risk profile: response and resolution times by severity, uptime targets and reporting cadence. They're tracked monthly and reviewed quarterly.
Hand off the 2am pages
Tell us about the facility, its current maintenance arrangement and what's not working about it. We'll come back with a scope, an SLA and a transition plan.