One contract, every vendor
A single AMC across your UPS, cooling, DG and fire systems, whatever mix of OEMs is actually installed — no more juggling five renewal dates and five response times.
Five contracts, five response times, one outage
Most facilities end up with a separate AMC per OEM: one for the UPS, one for the chiller, one for the DG, one for fire. When something fails at 2am, the first job is working out which vendor to call and how long their contract says they'll take — before anyone's even looked at the fault.
We scope a single AMC across everything critical in the facility, whatever the mix of OEMs. One contract, one set of response times, one technical support number, and a service history that shows exactly what's been done and when — not five separate paper trails.
What's covered
- Comprehensive AMC across UPS, PDU, cooling, DG, fire and BMS systems
- Scheduled preventive maintenance at OEM-recommended intervals
- 24x7 technical support hotline for breakdown and emergency calls
- Defined response and resolution SLAs by severity
- OEM-trained technicians and genuine spare parts
- Annual load testing, battery health checks and thermal imaging
- Comprehensive or non-comprehensive contract options
- A single consolidated AMC across multi-vendor equipment
What you get
Preventive, not reactive
Scheduled visits at OEM-recommended intervals catch wear, drift and degrading batteries before they become a breakdown call.
A support line that answers
A 24x7 technical support hotline with defined response times by severity, so a breakdown doesn't start with working out who to call.
Genuine parts, trained technicians
OEM-trained engineers and genuine spares, not a generalist sent to diagnose equipment they've never opened before.
Predictable annual cost
A fixed AMC fee you can budget against, instead of unplanned emergency call-out costs landing wherever they land.
A documented service history
Every visit, test and part replacement logged — useful for warranty claims, audits, and knowing exactly what condition each system is in.
How it works
01
Equipment audit
Every system, its OEM, age, warranty status and service history is catalogued, so the AMC is scoped against what's actually installed.
02
Contract design
Comprehensive or non-comprehensive, visit frequency and SLA tiers are agreed per system, based on criticality and failure history.
03
Scheduled servicing
Preventive maintenance visits run to calendar — battery checks, thermal imaging, load testing — whether or not anyone in-house has flagged an issue.
04
Support & reporting
A 24x7 hotline for breakdown calls, with every visit and repair logged into a service history you can review at renewal or audit time.
Questions about AMC & technical support
What's the difference between an AMC and managed services?
An AMC is a maintenance contract on defined equipment: scheduled visits, breakdown support and spares for the systems it covers. Managed services is broader operational responsibility for the whole facility, including 24x7 monitoring and incident response. An AMC is often the maintenance layer that sits inside a managed services scope, but it also stands on its own.
What's the difference between comprehensive and non-comprehensive AMC?
A comprehensive AMC includes the cost of replacement parts in the contract fee. A non-comprehensive AMC covers labour, scheduled visits and diagnostics, with parts billed separately as needed. Which one makes sense depends on the equipment's age and failure history.
Do you service equipment from OEMs other than your own?
Yes. Most facilities run a mix of UPS, cooling, DG and fire systems from different manufacturers, and a single AMC is scoped to cover all of them rather than requiring a separate contract per OEM.
What's the response time for a breakdown call?
Response time is set by the SLA tier agreed in the contract — typically two to four hours on site for a critical system in a metro location, longer for lower-severity issues or remote sites. Exact times are confirmed during scoping.
Consolidate your maintenance contracts
Send us a list of what's currently installed and who covers it today. We'll come back with a single AMC scope, SLA tiers and pricing.