What the AMC covers

Active components, under the same SLA-based contract as the rest of your site.

  • Hardware replacement
  • Firmware and signature updates
  • Rule base review
  • High-availability failover tests
  • Configuration backup

Comprehensive or non-comprehensive

Comprehensive cover includes parts and labour, preventive maintenance to a published schedule, defined response and restoration times, and an agreed spares holding. Non-comprehensive covers labour, with parts billed as consumed.

About our AMC

Related active components

Backup system AMC

Backup servers, libraries and software supported so restores work when needed.

Learn more

UPS and battery AMC

Preventive care for UPS modules and battery banks that carry the load through a power cut.

Learn more

Precision cooling AMC

Care for precision air conditioners and chillers that keep inlet temperatures in range.

Learn more

Question we get asked

Do you change firewall rules?

Only through your change process. Reviews list what to tidy, and you approve each change.

Get an AMC quote

Send an equipment list and site locations. We reply with a scope, SLA options and a price.